New Model power bank with a cable PD transparent power bank

FAQ

 

Company Background and Strength

 

  

1.Does your company have the right to import and export? 

Yes, our company has a formal import and export right, which enables us to smoothly carry out international trade business and ensure the efficient operation of the import and export process of goods.

 

2.How long has the company's OEM experience been? 

We have 6 years of OEM experience. We have been providing OEM services for many well-known brands for a long time and have accumulated rich experience in production processes, quality control, etc.

  

3.Where is the company's marketing center located?

The company's Guangzhou marketing center is located in the Baiyun business district, adjacent to Airport Road and close to the Baiyun Culture Metro Station. The transportation is extremely convenient, making it convenient for customers to visit and communicate.

 

4.How experienced is the company's sales team? 

Our sales team has more than ten years of sales experience, is familiar with various market rules and customer needs, and can provide customers with professional and considerate services.

  

5.What certificates does the company have?

We have a complete range of certificates, such as the CE certificate, as well as other relevant industry qualification certifications, which fully demonstrate that we meet strict requirements in terms of product quality, production standards, etc.

  

Cooperation-related

 

1.If I want to cooperate in OEM, what services can you provide?

From product research and development, design and sample making, to large-scale production, quality inspection, and subsequent packaging and logistics distribution, we provide one-stop OEM services to meet your all-round needs.

  

2.What is the cooperation process? 

First, communicate your needs with our sales team. Then, we provide solutions and quotations. After that, both parties determine the cooperation details and sign a contract. Then, it enters the production stage, during which we will communicate the progress with you at any time. After the product is completed, we will arrange the delivery.

  

3.What is the minimum order quantity for an order? 

The minimum order quantity varies for different products. You can tell us the products you are interested in, and we will provide you with accurate minimum order quantity information according to the specific products.

  

4.Can you provide samples? How is the cost calculated?

Yes, we can provide samples. For customers who are collaborating for the first time, we generally charge a sample fee, which can be refunded or deducted from the payment for goods when the subsequent order reaches a certain amount.

  

5.How long is the general production cycle? 

The production cycle depends on the order quantity and the complexity of the product. Generally, it takes about 5 days. We will clearly stipulate it in the contract and strictly abide by it.

 

Product-related

  

1.How is the product quality guaranteed? 

We have a strict quality control system. From the procurement of raw materials, the production process to the inspection of finished products, each link is supervised by professional personnel to ensure the product quality.

 

2.Can the product be customized? 

Yes, it can be customized according to your needs, including product functions, appearance design, packaging, etc. Our R&D team will fully cooperate.

 

3.How fast is the product update and replacement? 

We closely follow the industry trends and market demands, continuously invest in research and development, and ensure that the products can be updated and replaced in a timely manner to meet the market changes.

  

4.Do your products have a price advantage? 

With years of OEM experience and the effect of scale, we can provide competitive prices while ensuring product quality, reducing costs for you.

  

After-sales Service

 

1.How to deal with product quality problems? 

If there are product quality problems, you can contact us at any time. We will respond immediately and provide solutions such as return, replacement, repair or compensation according to the actual situation.

  

2.Is after-sales technical support provided?

Yes, after-sales technical support is provided. We have a professional technical team that can answer technical questions during the product use process for you at any time.

 

3.What is the response time for after-sales service?

We promise that the response time for after-sales service will not exceed 10 minutes to ensure that your problems can be handled in a timely manner.

 

Logistics and Delivery

  

1.What is the product packaging method? 

We use safe and environmentally friendly packaging materials and conduct professional packaging according to the characteristics of the products to ensure that the products will not be damaged during transportation.

 

2.Can you arrange logistics and transportation? 

We can assist in arranging logistics and transportation. We have long-term cooperation with many well-known logistics enterprises and can choose a suitable transportation method for you to ensure the timely delivery of goods.

 

3.What should be done if the goods are damaged during transportation?

If the goods are damaged during transportation, we will assist you in communicating with the logistics company about the claim settlement matters and promptly replenish the goods for you or take other remedial measures.